Yes, you got to follow the process but.. you need to use your brain too.

Here is an example:

I was at Frys buying a gadget for around nine dollars. The person  at the cash register did something on the computer, paused, looked at me and asked – “Sir, would you like to buy an insurance for this item..it’s only $5.95”

I was busy checking something on my blackberry. I looked up and smiled at him.

Thinking my smile was a nod of agreement, he asked again – “Should I go ahead and add it?”

I told him that I smiled at him surprisingly not in agreement.

It is interesting to observe people who are blindly following the process. I feel sorry for them in a way as I honestly hope that the kid who was working there wanted to get some “experience” in the real-world but this is really not the way of getting that experience.

Oh, well..

PS:

1. I love Frys and this has nothing to do with the store. I wish them well.

2. The title was tongue-in-cheek – pun intended.