Sad and shocked; My prayers are with families of those that lost their lives in Mumbai today

The terrorist attacks in Bombay have left me sad and shocked. 11 places attacked almost simultaneously, over 100 people killed and over 1000 people injured. It is sad that some people think “killing innocent people” will solve their problems or make a statement of some sort. The world is facing unprecedented problems today –  This… Continue reading

Professional Services Maturity Model – Request for participation

If you are running a Professional Services Firm or a PS Division, you might be interested in this. My friends Jeanne Urich and David Hofferberth at Service Performance Insight published “The New Professional Services Maturity Model — A Roadmap to Achieving Professional Services Excellence”.  Both the maturity concepts and the benchmark have met with incredible… Continue reading