Professional Services Networking Event podcast is up

Last month, PSVillage organized a networking event for senior professional services executives. It was a huge success. The following people were on the panel: Steve Martello, Senior Vice President of Client Services, InterwovenKeith Costello, Senior Vice President of Professional Services, SAP AmericasAnna Mok, Strategic Relationship Partner, Deloitte Touche LLPCindy Warner, Senior Vice President, Global Integration… Continue reading

Open Source, Innovation and Service – Story of Crossloop

Before I started my first company in 2000, I was involved in implementing customer relationship management solutions for large enterprises in United States and Europe. I had an opportunity to watch people support their customers up close and personal. A big problem with support is that customers don’t tell everything that they have done that… Continue reading