During this trip to India I got a better understanding of the booming BPO (Business Process Outsourcing) industry in India. While I can talk at length about this topic, for now, I want to focus only on one aspect – the intensity with which the industry is attracting young talent and some of the consequences thereof.
Let me take an extreme example of a financial services BPO. Here’s a partial day in the life of a BPO employee
2. Process the record (make changes to the record)
3. Press the right pedal (this will “store” the record)
I know what you are thinking. They are not inhuman there. Every fifteen minutes or so, the employee has to take a break and do some prescribed exercises for 2 to 3 minutes and come back to work.
As you guessed rightly, to do this job, it does not require a lot of brain power but the pay is good. To give a comparison, a BPO employee may make anywhere from $300 to $600 per month whereas this employee’s classmate may be making only $100 – $150 per month. So, there is a huge temptation among young people to get into a BPO industry and make four times the money that one of their classmates are making out there.
My point is simple – if someone jumps into this career because of the money they get in the short-term, they will pay a huge price in the long-run. BPO is still in its early stages and the complete consequences are not known yet. A few years from now, the initial employees will be in a “stuck” state for good as they can’t do anything other than “robotic” actions in the back office. This is a classic case of getting a big salary in the short term and forgetting that the big salary comes with a huge COST in the long run.
Now that I finished my rant on the BPO industry, let’s talk about your case. Why don’t you honestly answer the question:
“What is the COST of your salary?”
Special thanks to Satish MM of Verismo Networks for all his insights on the topic.