As the old saying goes, time cannot be managed (it’s only 24 hours for everyone) but we can manage ourselves against it. For me, when you have a time management problem, it really is a symptom of a bigger problem – lack of leverage. So, the uncommon cure to the time management problem is NOT… Continue reading
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How to Make Your Customers Feel Good
This is the topic of my new article at AMEX OPEN Forum The first temptation is to cut prices – may be give them something of value at a bargain price and they will be happy. Well, may be a subset of your customers will be happy, yes. But if you do this mindlessly, you… Continue reading
What can you learn about marketing from Tapioca Express?
When my friend Kiruba was here for a few days last week, we went around several places that he wanted to see. At the end of the day, we wanted to stop for a drink. Kiruba does not drink coffee or tea and I don’t drink beer – so we had to settle for something… Continue reading
Flash Foresight – Your stepping stone to a better future
Dan started his tour over at Principled Innovation with Jeff De Cagna (@pinnovation) on Monday, then moved on to The Fresh Peel with Chris Wilson (@FreshPeel) on Tuesday, then to BrandMix with Martin Bishop (@martinjbishop) on Wednesday, then on to Make it Great from Phil Gerbyshak and finally he is here. It was a normal… Continue reading
Is Twitter a waste of time?
That was one of the questions on Quora recently. Of course there were so many answers – for and against but the summary was the same – it all DEPENDS on how you use it. Rather than reiterating what has been said, I thought I will share my own journey with Twitter and how (accidentally)… Continue reading
What enchants Guy Kawasaki?
Today is the release of Guy Kawasaki‘s book Enchantment. I had an opportunity to be enchanted by the book long before it was released. It is one of those books that everyone will benefit from? I mean.. think about it – would you be better off if you know how to enchant others? It’s a… Continue reading
Starbucks Auto Vending Machine and a note on Design
I am here at Washington DC at the beautiful Gaylords Hotel. On the 2nd floor, they have installed a vending machine from Starbucks. The automatic coffee vending machine is definitely cool. You swipe your credit card, follow 3 simple steps and then there you have it – your fix of Starbucks coffee. Interestingly, there is… Continue reading
Breaking Through the Barrier – Interview with Jack Hayhow
I have had the pleasure of meeting Jack Hayhow last year and I have known him for years now. He is one not only very sharp but also one of the kindest people I have met. I still remember a quick phone call I had with Jack where I was validating one of my new… Continue reading
Do More Faster – Conversation with Brad Feld
I have been a huge fan of Brad Feld for a number of reasons (work, life, his philosophy etc.). So, I jumped on his new book (that he co-authored with David Cohen) immediately. I was blown away by the super high signal-to-noise ratio in the book. Do More Faster is one of the most highlighted… Continue reading
Telling a Better Story: Valentine’s Day Spending Trends
It is one thing to use the right tools. You get this wrong and you have a serious competitive disadvantage. Next step – a bit harder is to use the right tools right – yes, it’s a bit convoluted but the following example will help. The two charts below will tell the same story –… Continue reading