Discipline really shows up in the details. In our last trip to Los Angeles, Paul and I had an interesting experience with Avis. After returning the car, we were waiting for the shuttle car for a looooong time. Not only did the people know the status of the rental car, even the clock that is… Continue reading
Posts Tagged → Avis
Quack quack..
Last week I was at the EO San Francisco event. Ken Blanchard was the keynote speaker. In his engaging speech, Ken talked about one topic that resonated with many in the crowd. It is the concept of “ducks” and “eagles”. Ken said it’s easy to notice ducks. They are always quacking. Examples “The computer says… Continue reading