Photo Courtesy: Kate Hazard on Flickr

If you are not careful, your people might give you exactly what you are looking for.

Enjoy the story:

Validation

There was trouble but the leader never believed it. He asked Tom to do a customer satisfaction survey. The results showed that most customers were “very satisfied.” Tom had asked customers rate them from 1 to 5. Tom’s internal labeling had 1 mapped to “Satisfied” and 5 mapped to “Loved.”

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Note:

1. A mini saga is a story told in exactly 50 words. Not 49 or 51 but exactly 50.

2. You can download a photographic manifesto of Mini Sagas at ChangeThis. Here is the link – Mini Sagas: Bite-sized Wisdom for Life and Business (PDF, 2.9MB).

3. For a complete list of Mini Sagas, please see the entire list here or at Squidoo.