Photo Courtesy: Kate Hazard on Flickr
If you are not careful, your people might give you exactly what you are looking for.
Enjoy the story:
There was trouble but the leader never believed it. He asked Tom to do a customer satisfaction survey. The results showed that most customers were “very satisfied.” Tom had asked customers rate them from 1 to 5. Tom’s internal labeling had 1 mapped to “Satisfied” and 5 mapped to “Loved.”
1. A mini saga is a story told in exactly 50 words. Not 49 or 51 but exactly 50.
2. You can download a photographic manifesto of Mini Sagas at ChangeThis. Here is the link – Mini Sagas: Bite-sized Wisdom for Life and Business (PDF, 2.9MB).