If you are running a Professional Services Firm or a PS Division, you might be interested in this.
My friends Jeanne Urich and David Hofferberth at Service Performance Insight published “The New Professional Services Maturity Model — A Roadmap to Achieving Professional Services Excellence”. Both the maturity concepts and the benchmark have met with incredible success. Over 500 firms are now using the Service Maturity Model to benchmark their organizations and work toward optimization. The 2008 PS Maturity Model has become the industry standard for professional service organizations.
In case you haven’t heard of “The Professional Service Maturity Model” I have attached a recent whitepaper describing the maturity model concepts and results.
Service Performance Insight is in the final stages of accepting participants for the upcoming PS Maturity Benchmark report which will be published in January, 2009.
You can find the survey questionnaire here
SPI Research PS Maturity Model Survey (XLS file)
If you complete the survey and return it by Monday, December 1st, you will receive a FREE copy of the entire 2009 benchmark report ($495 value).
SPI Research is now working on the report, which will be published in January, 2009. To date, over 135 firms have participated in this year’s survey. They would like to reach 175 participants by the December 1st deadline.
If you know someone who runs a Professional Services Firm or a Division as they will benefit hugely from this report